Careers

Reports to: Director Sales & Service RMI Australia

RMI are a global manufacturer of high pressure pumps and associated equipment for both the mining and industrial sectors. For over 100 years, RMI has been a preferred supplier to the longwall coal mining industry, powering hydraulic roof supports and as part of the dust suppression systems. While RMI’s Industrial market includes Descaling, Forging, Extrusion, Rolling, Hydrostatics, Power generation, Industrial cleaning and filtration applications.

The sales Manager (SM), South East Asia (SEA) is responsible for all activities related to this business unit.

The SM is responsible for expanding the market position in the assigned vertical markets including potential new market/products or segments. This position provides input relative to the formation and improvement of the organization’s sales and marketing plans.

This position is located within the SEA region with regular (60% to 75%) travel throughout the South East & North Asia sales area.

In addition to annual initiatives, the key accountabilities of this position are:

Sales growth, Customer and Business Management

• Engage with existing and users to promote and drive the sales of spare parts and services, identify system upgrade and end of life replacement opportunities.
• Build relationships with consulting engineers. EPC’s, contractors and OEM’s to increase the market awareness of the RMI product range and ensure RMI are the basis of design for current and future products.
• Lead and deliver business plans for the RMI Mining and Industrial segments, including customer development plans for new products or segments within the defined region.
• Identify, appoint, and manage sales agent partnerships and agreements.
• Prepare quotations to customer’s specifications using the relevant tools and technical documentation within required timescales.
• Promote RMI’s value proposition through presentations, exhibitions, tradeshows, and embedding into quotations.
• Facilitate technical assistance to customers and follow up queries and enquiries as required.
• Provide feedback on Sales opportunities – Technical issues – Competitive Position – Market Intelligence.
• Collaborate with internal teams to achieve objectives, including product design, estimating, production & supply chain management and aftersales services.
• Participate in RMI global business meetings.
• Use the company CRM Tool in accordance with guidelines in order to track opportunities, build winning strategies for all contacts within all targeted accounts and achieve order input targets in line with budgeted requirements.
• Forecast order input in accordance with established company practice and by utilisation of a Sales Pipeline.

Project, Team and Product Development

• Define technical specifications for Products and Services with both internal and external suppliers.
• Project manage contracts when required supporting project engineers when necessary.
• Conduct market analysis for revenue potential and pricing strategy.
• Assist in the development of the product range, including conceptual designs, component selection, prototype production, testing and certification.
• Product development to be conducted within the constraints of adhering to the RMI Engineering systems and processes.
• Ensure adherence to all relevant local and international standards.
• Review of customer contracts, products and procedures to reduce cost base and increase efficiencies whenever possible.

Role Requirements

• 10+ years of experience working in a customer service – oriented organisation
• 10+ years of direct customer sales and channel partner experience
• 10+ years of working experience managing long leas sales cycles process including multi functional project alignment (Internal and external)
• Demonstrated knowledge of industrial and/or Mining pumping systems
• Strong computer literacy with Microsoft Office Suite and CRM
• Creative problem-solving skills, conflict management within different organizations (centralized and matrix organizational structures)
• Ability to break down complex problems in a simplified way, conduct root cause analysis and provide clear, well thought-out recommendations.
• Strong, team – oriented leadership skills with presence and a bias for action
• Self-directed with ability to work autonomously and collaboratively and a focus on results.
• Ability to communicate in an open and authentic manner in all situations.
• English and local language required.

In addition to annual initiatives, the key accountabilities of this position are:

Customer Engagement

• Carry out site visits to discuss the customer requirements to be able to provide RMI’s best technical offer to meet their needs.
• Assist the sales team on customer visits to provide technical advice on the customers’ requirements.
• Support the service team with any issues which may arise during installation, commissioning and operation of the steel plant.

Design and Development

• Support design and development activities for high pressure pump products and systems used in the steel descaling market.
• Provide input to the engineering team to allow them to provide concept design and drawings, BOM structures, GA drawings, P&ID’s, O&M manuals, manufacturing drawings and technical training programs. 
• Assist the sales team with producing tenders including gathering accurate costs for the descale system components
• Assist in developing third party suppliers for the RMI’s descaling system offering

Project Management

• Project manage all related tender requests, project files and manuals.
• Work with relevant departments to create and monitor project plans for active projects.
• Lead project management meetings
• Interface with client representatives to ensure project delivery

Product Support and improvement

• Work with the engineering team to create standardised offerings for the steel descaling market.
• Support product improvements for lower material, lower cost and improved reliability.
• Work with the sourcing team to locate and procure critical components for the standardised product offerings.

Role Requirements

• Degree / HND / HNC in Mechanical Engineering or equivalent
• Understanding of steel descaling, the process, equipment, suppliers and work environment.
• Understanding of fluid power systems, high/low pressure pumps, variable speed drives and pump control systems
• Project management experience
• Ability to communicate in an open and authentic manner in all situations
• The ability to write reports/complete paperwork accurately and legibly.
• The ability to plan and manage a varied workload and have a pro-active and flexible attitude.
• Self-motivation and commitment to achieving high standards of quality and efficiency.

Reports To: General Manager - EMEA

RMI pressure systems has been leading the way for more than a century producing premium quality high pressure pumps and pumping systems for the global mining and industrial sectors.

The technical after sales & service manager will provide the highest standard of after sales service for our customers and partners by providing technical expertise and excellent customer service skills. They will work together with our team of design engineers, quality engineers and the field services staff to achieve the business objectives of the company and our customers.

This is a replacement appointment, which is central and critical to the efficient running of increasing business activity in Pump Systems at RMI.

In addition to annual initiatives, the key accountabilities of this position are:

Sales

• Develop the after sales and service market by visiting customer sites to advise and promote planned preventative maintenance.
• Promote RMI products and services to new and existing customers.
• Seek new pump / system sales opportunities within the UK.
• Prepare quotations to the customer for spares and new pump / system sales.

Service

• Co-ordinate site visits with our customers and deploy the UK based Service Engineers as required.
• Prepare site risk assessments and method statements prior to our service engineers attending site.
• Provide strip down reports and repair quotations to the customer.
• Prepare bills of materials for service overhauls.
• Be fully conversant with and responsible for safe working practises in accordance with current health and safety legislation.

Warranty

• Act as a first point of technical contact for customers raising potential warranty enquiries and/or concerns.
• Investigate claims by means of conducting a technical case review and respond to customers with a clear and unambiguous decision as to the technical adjudication of their respective warranty claims.
• Identify and resolve the root causes of product failures. This may involve experimental testing and the re-design of components / systems.
• Assist with problem analysis and trending through to root-cause resolution,
  (i.e. ensuring a permanent long-term fix).
• Provide a technical solution to resolve confirmed warranty claims.

Role Requirements

• A broad heavy industrial background that provides a sound working knowledge in a range of relevant disciplines such as engineering, commercial and sales related functions.
• Proven experience in mechanical engineering.
• Proven experience of a number of years on site experience.
• A current and valid industry equivalent skills card.
• A good knowledge of reciprocating pumps and controls.
• Strong leadership, man-management and negotiation skills.
• Excellent communicator both within the company and with customers.
• Self-motivation and commitment to achieving high standards of quality and efficiency.
• A pro-active and flexible attitude.
• Good levels of IT literacy including an ERP system, emails, word and excel.
• Experience in trouble shooting at engineering company(s) in heavy industrial sector(s) relevant to the business of RMI.
• Strong problem-solving skills
• Committed to a quality culture and continuous improvement.
• A driving licence.

Reports to:   Director Sales & Service RMI Australia

RMI is a global manufacturer of high pressure pumps and associated equipment for both the mining and industrial sectors. For over 100 years, RMI has been a preferred supplier to the longwall coal mining industry, powering hydraulic roof supports and as part of the dust suppression systems. While RMI’s industrial market includes Descaling, Forging, Extrusion, Rolling, Hydrostatics, Power generation, Industrial cleaning and filtration applications.

The Business Development Manager (BDM), South East Asia (SEA) is responsible for all activities related to this business unit.

The BDM is responsible for expanding the market position in the assigned vertical markets including potential new market/products or segments. This position provides input relative to the formation and improvement of the organization’s sales and marketing plans.

This position is located within the SEA region with regular (60% to 75%) travel throughout the South East & North East Asia sales area.

In addition to annual initiatives, the key accountabilities of this position are:

SALES GROWTH, CUSTOMER AND BUSINESS MANAGEMENT

• Engage with existing end users to promote and drive the sales of spare parts and services, identify system upgrade and end of life replacement opportunities.
• Build relationships with consulting engineers, EPC’s, contractors and OEM’s to increase the market awareness of the RMI product range and ensure RMI are the basis of design for current and future products.  
• Lead and deliver business plans for the RMI Mining and Industrial segments, including customer development plans for new products or segments within the defined region.
• Identify, appoint, and manage sales agent partnerships and agreements.
• Prepare quotations to customer’s specifications using the relevant tools and technical documentation within required timescales.
• Promote RMI’s value proposition through presentations, exhibitions, tradeshows and embedding into quotations.
• Facilitate technical assistance to customers and follow up queries and enquiries as required.
• Provide feedback on Sales opportunities - Technical issues - Competitive Position - Market Intelligence.
• Collaborate with internal teams to achieve objectives, including product design, estimating, production & supply chain management and aftersales services.
• Participate in RMI global business meetings.
• Use the company CRM Tool in accordance with guidelines in order to track opportunities, build winning strategies for all contacts within all targeted accounts and achieve order input targets in line with budgeted requirements.
• Forecast order input in accordance with established company practice and by utlilisation of a Sales Pipeline. 

PROJECT, TEAM AND PRODUCT DEVELOPMENT

• Define technical specifications for Products and Services with both internal and external suppliers.
• Project manage contracts when required supporting project engineers when necessary.
• Conduct market analysis for revenue potential and pricing strategy
• Assist in the development of the product range, including conceptual designs, component selection, prototype production, testing and certification.
  • Product development to be conducted within the constraints of adhering to the RMI Engineering systems and processes.
• Ensure adherence to all relevant local and international standards.
• Review of customer contracts, products and procedures to reduce cost base and increase efficiencies whenever possible.

Role Requirements

• 10+ years of experience working in a customer service-oriented organisation.
• 10+ years of direct customer sales and channel partner experience.
• 10+ years of working experience managing long lead sales cycles process including multi functional project alignment (internal and external).
• Demonstrated knowledge of Industrial and / or Mining pumping systems
• Strong computer literacy with Microsoft Office Suite and CRM
• Creative problem-solving skills, conflict management within different organizations (centralized and matrix organizational structures)
• Ability to break down complex problems in a simplified way, conduct root cause analysis and provide clear, well thought-out recommendations.
• Strong, team-oriented leadership skills with presence and a bias for action
• Self-directed with ability to work autonomously and collaboratively and a focus on results.
• Ability to communicate in an open and authentic manner in all situations.
  • English and local language required.

Location: Based in or close proximity to Jasper, Alabama , USA

Reporting To: General Manager RMI – North America

In addition to annual initiatives, the key accountabilities of this position are:

Design and Development

• Lead design and development activities for high pressure pump products and systems used in the mining, steel descaling and industrial segments.
• Provide engineering input including concept design and drawings, BOM structures, GA drawings, P&ID’s, O&M manuals, manufacturing drawings and compilation of technical training programs.  
• Support the regional sales, service and manufacturing teams.
• Support procurement with sourcing critical components for descaling systems
• Assist the sales team with producing tenders including gathering accurate costs for the system components.

Project Management

• Project manage all related tender requests, project files and manuals.
• Work with relevant departments to create and monitor project plans for active projects.
• Coordinate changes to the relevant personnel.
• Participate in weekly project meetings.
• Interface with client representatives to ensure project delivery.

Product Support and improvement

• Support the rationalisation of existing products and component parts.
• Create standardised offerings for the steel descaling and industrial segments.
• Support product improvements for lower material, lower cost and improved reliability.
• Work with the sourcing team to locate and procure critical components, monitor cost reduction targets for the standardised product offerings.
• Coordinate changes to the global sales and service teams.

Role Requirements

• Bachelor’s Degree in Mechanical Engineering or equivalent
• Understanding of steel descaling, the process, equipment, suppliers and work environment.
• Minimum of five years’ experience working in a design department or similar engineering environment.
• Hydraulic and mechanical engineering design, preferably on rotating equipment
• Advanced Solid Works and autoCAD skills
• Understanding of fluid power systems
• Design of equipment for use above 100 bar
• Understanding of variable speed drives and motors
• Steel descaling and industrial pumping equipment industry experience
• Experience of positive displacement plunger pump design
• Project management experience
• Ability to communicate in an open and authentic manner in all situations
• The ability to write reports/complete paperwork accurately and legibly.
• The ability to plan and manage a varied workload and have a pro-active and flexible attitude.
• Self-motivation and commitment to achieving high standards of quality and efficiency.